The reality is, handling uninsured medical services can be an exceedingly time-consuming task, both for you and your staff. Many physicians find themselves lacking the necessary resources and time to efficiently manage this aspect of their practice.
Through our partnership with PatientSERV, a preferred vendor of the Ontario Medical Association (OMA), we offer clinics easy-to-use solutions and comprehensive support that simplify block fee management, uninsured billing, secure payment collection, and patient communication—all designed to reduce administrative burden and improve the patient experience.
Don’t worry about taking on more administrative hassle. PatientSERV’s modern, EMR-integrated software streamlines the billing process for services not covered by OHIP — such as prescription renewals, sick notes and virtual consultations — helping clinics to run smoothly and focus on what matters most — providing quality patient care. Our web-based service provides:
Easy-to-use platforms for both patients and clinics
Automated patient invoicing and payments for uninsured medical services for both annual fee and individual “pay-as-you-go” services
Expanded EMR integrations, including OSCAR Pro, Accuro, and PS Suite
Embedded payment processing for no-contact secure and convenient payments
Real-time, 24/7 accessible reporting to better track and manage uninsured services
RPAA-compliant service delivery
PatientSERV goes beyond software — our dedicated support services ensure your clinic and patients are fully supported every step of the way. From onboarding to ongoing management, our team works behind the scenes to ensure your program runs efficiently and compliantly. We provide:
Dedicated program setup and onboarding for a smooth clinic implementation
Administrative management of uninsured services and annual plans
Ongoing operational support, including updates, reporting, and compliance assistance
Staff workflow support to reduce administrative time and disruption to daily operations
Reliable back-end management to ensure accuracy and continuity of uninsured services delivery
Effective communication and patient education are core components of a successful uninsured services program. PatientSERV helps clinics ensure patients understand uninsured services, their options, and how payments work — leading to clearer expectations and smoother interactions. We provide:
Patient education and support via phone, mail, and email
Customizable office posters and educational materials explaining uninsured services in a clear way
Clear invoices and automatic receipts, helping patients understand charges and payment details
Personalized patient communications outlining uninsured services and available options
Annual follow-up communications to maintain patient participation in ongoing programs
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